• More than 30 years of innovation in information technology

Contact centers

Do you want to provide top-quality care to your customers? Make life easier for them and yourself with easy communication across all channels. The innovative Atos Unify OpenScape Contact Center single prioritized queue solution will deliver a clear all-in-one environment so you never miss an important customer contact again.

Innovative solution with a single prioritized queue.

more than

0

billion of calls are made each year using OpenScape Contact Center

simultaneously

0

operators can be deployed through a virtual contact center

always

0 %

customer satisfaction comes first

Atos Unify’s contact center solution will bring you

  • Seamless omnichannel unifies communication via phone (incl. integrated IVR), e-mail with helpdesk, SMS, web chat and social media.

  • Integration with social media and CRM will enable a comprehensive view of the customer across media, directly during communication with them or at any other time.

  • A clear interface for operators and managers simplifies their work.

  • The analytics and reporting system will help to achieve better results and lower costs.

OpenScape Contact Center works with the following PBXs:

OpenScape 4000
OpenScape Business
OpenScape Voice

How we can help

  • Proposal, consultation and design

    Our consultants will work with you to analyze the current situation and your needs. The result is the design of an optimized solution covering the requirements even with regard to your future needs.

  • Implementation

    We deliver all the necessary hardware and software on a turnkey basis. We will commission the entire solution and set it up according to the project requirements. We will train users and administrators to use and manage the delivered platform effectively.

  • Support services

    We will make sure that the delivered solution provides users with a constantly available and updated service. We monitor the system remotely and work with you to propose steps to optimize the services provided.

  • Integration services

    To ensure synergistic effects, we will connect the delivered technologies with other infrastructure elements and applications. We have dedicated development capacity for integration. We are ready to prepare tailor-made solutions to suit your special needs.

  • Managed services

    You don't have to worry about your equipment, we supply our administrators and operators to keep it running reliably.

  • Professional services

    Our services do not end with the delivery and management of the PBX. We will help you to optimize your company's processes related to customer communication. We know how to get the most out of data for your business. Our solutions cover design, optimization and innovation in the field of corporate communication.

Download

Are you interested in more? Download the datasheet detailing the features and benefits for your business.

Contact Center Enterprise

Why join forces with us

Atos Unify Master Partner

  • Atos Unify Master Partner

    We are the only certified Atos Unify Master partner. We are the ones who train other Atos Unify partners to provide top-notch service just like us. Additionally, we not only implement and train Atos Unify, but we are also directly involved in its development.

  • We have 30 years of experience

    During this time we have implemented dozens of recording and monitoring devices around the world. For example, we have set up the best solution for recording Fleetcore’s fuel card users’ communication with their contact center.

  • We won't let you down

    Our services do not end with the delivery of a communication center. We will provide you with a complete communications infrastructure and a range of related services.

Contacts

We don’t play games – we only do what we understand perfectly

Miroslav Franc

Miroslav Franc

sales representative

Write to us

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IXPERTA s.r.o.
Lihovarská 1060/12
190 00 Prague – Libeň
Czech Republic

IN: 275 99 523
VAT No.: CZ27599523
Databox: kp6z92b

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